Having the ability to quickly access your network when help is required gives our clients confidence that we are always on hand to help. Access can be set to permanent or can be given for a limited amount of time when required. Our easy to use applet that sits in your tray allows a user to quickly request help and set remote access.
All requests made from our desktop application automatically raises tickets on our system and gives us all the details of your PC so there is no complicated process to identify users, we know exactly who you are the moment you request assistance. You can the follow your ticket updates online or via email as you will receive updates as we make them, you can also reply to these emails to update our systems.